Frequently asked questions

Ordering takes a few minutes: 1. Browse the menu and add items to your cart. Buying in bulk? Use the wholesale shop. 2. Check out: enter your contact details, then pin your address on the map — or choose Self Pick-up. 3. Choose your preferred delivery date and time. 4. Pay with GCash, Maribank, BPI Savings or Maya, or by credit/debit card. For a QR payment, scan our code in your app and upload your receipt. 5. We email your order confirmation once payment is verified, and the courier tracking link when it is on the way. Note: Metro Manila delivery has a ₱599 minimum order.

Metro Manila delivery has a ₱599 minimum order. Wholesale orders need at least 10 kg of wholesale items in the cart. Self pick-up has no minimum.

Retail vs wholesale: • Retail — the regular shop: single packs at retail prices, for home use. Metro Manila delivery is free from ₱2,000. • Wholesale — the wholesale shop: bulk packs at wholesale prices for restaurants, hotels, cafés, food stalls and other businesses. Your cart needs at least 10 kg of wholesale items, and delivery is charged on wholesale orders. Both check out the same way, with the same payment options.

We carry 59 products across Frozen Berries, Berry Blends, Frozen Fruits, Frozen Vegetables, Premium Meats, Pantry and Smoothie Packs. Browse the full menu — or tell me a product name and I'll give you its price.

Signing in uses a one-time code sent to your email — there's no password. You can also check out as a guest. With an account you can see your orders and saved addresses in My account.

To cancel or change an order, contact us right away — email [email protected] or call/text +63 917 146 8074 — with your order number. An unpaid order is released automatically if payment isn't completed in time. Once an order has been dispatched or collected, it can't be cancelled for a change of mind.

We deliver within Metro Manila and nearby provinces (Cavite, Laguna, Rizal and Bulacan). Self pick-up at Sheridan Towers North, Mandaluyong, is free.

Delivery is priced by driving distance from our hub in Mandaluyong — for example ₱91 for about 5 km, ₱157 for about 10 km and ₱289 for about 20 km. Checkout shows your exact fee as soon as you pin your address. Retail orders within Metro Manila ship free from ₱2,000. Self pick-up is free.

Retail orders delivered within Metro Manila ship free when the items total ₱2,000 or more. Wholesale orders pay the delivery fee. Deliveries to the nearby provinces are charged by distance. Self pick-up at Sheridan Towers North is always free.

Metro Manila: usually 1-2 hours, cut-off 6PM. Cavite, Laguna, Rizal and Bulacan: usually 2–4 business days. At checkout you pick a delivery date and time between 6 AM and 8 PM. We need about 1 hour to prepare an order once it's paid.

We deliver through Grab Express, Lalamove and Angkas Padala, booked by our team once your order is packed. When it's on the way, we email you the courier's tracking link.

Self pick-up is free. Choose “Self Pick-up” at checkout and collect your order at Sheridan Towers North, Mandaluyong City. The exact pick-up details and contact person are sent once your payment is confirmed — please bring your order number.

We accept: • GCash, Maribank, BPI Savings and Maya — scan our QR at checkout, pay in your app, then upload your receipt with the reference number. We confirm it once we see the payment in our account. • Credit or debit card, through Xendit’s secure checkout. Every order is paid before we dispatch it — we don’t offer cash on delivery.

We don’t offer cash on delivery — every order is paid online before we dispatch it or hand it over for pick-up. You can pay with GCash, Maribank, BPI Savings or Maya, or by credit/debit card.

Every confirmed order comes with a sales order (PDF) attached to your confirmation email. We're BIR-registered as CRISZ FROZEN FOODS RETAILING (TIN 319-213-100-00000). For other invoicing requests, email [email protected] with your order number.

Sorry — we don't offer senior citizen, PWD or other government discounts, on retail or wholesale orders. Our promos are seasonal: follow our Facebook page for announcements and special offers.

Kept sealed in the freezer at -18°C, our frozen fruits and vegetables keep for up to 12 months, and our meats for up to 6 months. Put your order in the freezer as soon as it arrives and follow the storage instructions on each pack — we can't be responsible for items left out of the freezer after delivery or pick-up. Once thawed, keep it in the fridge and use it within 1–2 days — please don't refreeze thawed items. For pantry items like honey, follow the label on the pack.

Our products come from trusted local farms and international partners in Vietnam and China, frozen at peak freshness so they stay consistent and affordable. More about us

Our frozen fruits and vegetables are just the fruit or vegetable — no preservatives and no added sugar. For blends and smoothie packs, meats and honey, please check the label on the pack or ask us about the specific product: [email protected] or call/text +63 917 146 8074. To see where our fruit and vegetables come from, visit our About us page.

Because our products are frozen food, we can't accept returns for a change of mind once an order has been dispatched or collected. If something arrives damaged, melted, wrong or missing, tell us the same day — email [email protected] or call/text +63 917 146 8074 with your order number and a photo — and we'll replace the item or refund it, whichever you prefer. Refunds go back through the method you paid with: GCash, Maya or bank (QR) payments to the same account within 3 business days, and card payments within 3–10 banking days. See our terms.

You can reach our team at [email protected] or +63 917 146 8074 (call or text), or message us on Facebook Messenger. Please include your order number if you have one.

Our online shop takes orders 24/7. Deliveries and pick-ups run from 6 AM to 8 PM every day — order by 6 PM for same-day. Our team answers messages, calls and texts during those hours: email [email protected], call/text +63 917 146 8074, or message us on Facebook Messenger.

Our official Facebook page is facebook.com/frozenharvestsph — follow it for announcements, seasonal promos and special offers. You can chat with us on Messenger, and order on our shop. You can also email [email protected] or call/text +63 917 146 8074.