Terms of sale
Terms and Conditions
These are the terms you agree to when you order from Frozen Harvests. They are written to be read, not to be dense — if anything here is unclear, ask us and we will explain it.
Who you are buying from
This shop is operated by CRISZ FROZEN FOODS RETAILING (“Frozen Harvests”), Sheridan Street, Buayang Bato, Mandaluyong City 1550, Philippines, TIN 319-213-100.
These terms apply to every order placed through this website. Placing an order means you accept them.
Prices and currency
All prices are in Philippine pesos and include any applicable taxes. The price you see at checkout is the price you pay — the total is recalculated on our server before payment, so nothing changes between review and confirmation.
We may change prices at any time, but a change never affects an order already placed.
Placing an order
An order is a request to buy. It is confirmed only when payment is verified and we send you an order confirmation by email with your sales order attached.
We may decline or cancel an order — for example if an item turns out to be unavailable, the delivery address is outside our service area, or we cannot verify payment. If we cancel an order you have already paid for, you get a full refund.
Stock is held for you while your payment is being completed. If payment is not completed within the stated window, the hold is released and the items return to the shop.
Payment
Card, GCash, Maya and bank transfer payments are processed by Xendit. We never see or store your card details.
Where a QR transfer is offered, you pay directly to the account shown at checkout and upload your proof of payment with its reference number. Always check that the account name shown on this site matches the account name your banking app displays before you confirm — if they differ, stop and contact us.
A QR order is confirmed only after we have checked your proof against our records. Until then it is held, not paid.
Delivery
We deliver within Metro Manila and nearby provinces (Cavite, Laguna, Rizal and Bulacan). Delivery fees and any order minimum are shown at checkout before you pay, and depend on your address.
Delivery windows are estimates, not guarantees. Someone must be available at the address to receive frozen goods; we cannot leave them unattended.
Please check your order on arrival. If anything has arrived in an unexpected condition, tell us the same day so we can put it right.
Pickup
Self pick-up is free and collected from our Mandaluyong address. We will confirm when your order is ready.
Please bring your order number. Orders not collected within the agreed period may be cancelled and refunded, since we cannot hold frozen stock indefinitely.
Cancellations, returns and refunds
Because these are frozen food products, we cannot accept returns for change of mind once an order has been dispatched or collected. This does not affect your rights where goods are defective, damaged, or not what you ordered.
If something is wrong with your order, contact us with your order number and a photo. Where a refund is due, it is returned through the same method you paid with. Refunds processed through Xendit typically take 3–10 banking days to appear.
Storage and handling
Our products are kept frozen through the cold chain. Transfer them to your freezer promptly on arrival and follow the storage instructions on the pack.
We cannot be responsible for products left out of the freezer after delivery or collection.
Your account and your data
Signing in uses a one-time code sent to your email — there is no password to lose. Keep access to your email secure.
We collect the name, email address, mobile number and delivery address you give at checkout so we can fulfil and support your order. We do not sell your personal information.
Contact
Questions about these terms, or about an order, reach a person at the address below. Please include your order number where you have one.